Terms of Service

Please read these Terms of Service carefully before using the Mercedes Health website or any online features, services, or forms offered through it (the “Site”), operated by Mercedes and Family, LLC, doing business as Mercedes Health (“Mercedes Health,” “we,” “our,” or “us”).

These Terms explain what you can do on our Site and include important information about your legal rights and obligations. By accessing or using the Site, you agree to be bound by these Terms and any additional terms incorporated by reference. If you do not agree to any portion of these Terms, please do not access or use the Site.

1. No Medical Advice

Nothing on this Site is medical or clinical advice, diagnosis, or treatment. Information on this Site is general in nature and is not a substitute for an evaluation by a licensed clinician. Using this Site, including any contact form, does not create a therapeutic or provider-patient relationship, and does not substitute for an appointment with your clinician.

If you are experiencing a mental health emergency, do not rely on this Site or any form on it. Call or text 988, the Suicide and Crisis Lifeline, or go to your nearest emergency room. Mercedes Health is not a crisis service, and 988 is available to you at any hour.

2. Site Use

You may view, download, or print a single copy of any page on this Site for personal, non-commercial use, provided you do not remove or alter any copyright or proprietary notices. You may not otherwise copy, modify, reproduce, distribute, publish, or sell any content from this Site, or use it for any commercial purpose, without our prior written consent.

You agree not to: interfere with or disrupt the Site or the servers or networks that host it; use any automated tool to scrape, crawl, or data-mine the Site; impersonate any person or entity, or falsely claim an affiliation with Mercedes Health; transmit any virus, malware, or harmful code; or use the Site for any illegal or unauthorized purpose.

3. Privacy

Your use of this Site is also governed by our Privacy Policy and our Notice of Privacy Practices, which explain how we collect, use, and protect your information, including protected health information under HIPAA. Certain forms on this Site that may involve health-related information are handled through secure, compliant third-party providers rather than submitted directly to us. By using those forms, you agree that your information will be handled as described in those policies.

4. Content Submitted to Us

This Site is not designed to host public reviews, comments, or other content submitted by visitors, and we ask that you not include detailed health information in any form on this Site beyond what a field specifically requests. Any information you do submit, through a contact or intake form, for example, is handled in accordance with our Privacy Policy, not treated as a public posting.

5. Disclaimers; No Warranties

WE DO NOT WARRANT THAT ANY CONTENT ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT, OR THAT WE HAVE ANY OBLIGATION TO UPDATE IT. YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THIS SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT WHERE SUCH WARRANTIES CANNOT LAWFULLY BE EXCLUDED. WE DO NOT GUARANTEE THAT THIS SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6. Indemnification

You agree to defend, indemnify, and hold harmless Mercedes Health, our staff, and our service providers from any claims, losses, damages, or expenses, including reasonable attorneys' fees, arising from your violation of these Terms or your misuse of the Site.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MERCEDES HEALTH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THIS SITE. Some jurisdictions do not allow the exclusion of certain damages, so this limitation may not apply to you in full. These Terms give you specific legal rights, and you may have other rights that vary by jurisdiction.

8. Third-Party Links and Services

This Site may link to third-party resources, including PerformCare, and may use secure third-party providers for our online forms and Client Portal. We do not control and are not responsible for the content or practices of those third parties. Accessing them is at your own discretion, and their own terms and privacy policies apply.

9. Intellectual Property

All content on this Site, including text, images, logos, and design, is owned by or licensed to Mercedes Health. No portion of it may be reproduced except as permitted in Section 2 or with our prior written permission. The Mercedes Health name and logo may not be used in any advertising, publicity, or promotional material without our written consent.

10. Copyright Concerns

If you believe content on this Site infringes your copyright, please contact us at info@mercedeshealth.com with a description of the material and its location on the Site, and we will look into it promptly.

11. Termination of Access

We may restrict or terminate your access to this Site at any time, for any reason, including conduct that violates these Terms.

12. Governing Law

These Terms are governed by the laws of the State of New Jersey. Any disputes relating to your use of this Site will be subject to the jurisdiction of the state courts of New Jersey and the United States District Court for the District of New Jersey.

13. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page, and your continued use of the Site after changes are posted means you accept the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us at info@mercedeshealth.com or 201.281.5936.